Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Welcome to Antoine Fenech Florist! We’re delighted to present our terms and conditions for supplying products to you. It’s important to familiarize yourself with these guidelines before placing your order, as they outline crucial information about our company, the process of product provision, your rights, and other essential details. Please read through them carefully to ensure a smooth and satisfying experience with us.
1. Scope of Agreement
What’s Covered: These terms and conditions serve as the agreement for product supply.
Why They Matter: Before proceeding with your order, take a moment to review these terms. They provide insight into our identity, how we deliver products, opportunities for contract modification or termination, procedures for issue resolution, and other pertinent information.
2. About Us and Contact Information
Who We Are: Operating under the name Antoine Fenech Florist, we are a registered business entity based in Malta.
How to Reach Us: Communication from our end will be conducted via phone or email/mail using the contact details provided in your order.
3. Formation of Contract
Acceptance Protocol: Your order is considered accepted once we email you to confirm, initiating our contractual relationship.
Rejection Clause: In the event that we cannot accept your order, we will promptly inform you. No charges will apply, and refunds will be processed accordingly. This may occur due to factors such as stock unavailability, unforeseen resource constraints, pricing or description errors, or failure to meet specified delivery deadlines.
Order ID: Upon acceptance, we’ll assign an order number for future reference.
4. Product Specifications
Image Variations: Product images on our platform are for illustrative purposes only. While we strive for accuracy in color representation, device displays may vary. Additionally, natural product variances may affect sizes, weights, capacities, dimensions, and measurements.
Packaging Diversity: The actual packaging may differ from what’s shown on our site.
5. Your Modification Rights
Should you wish to modify your order, please contact us. We’ll assess the feasibility of your request, inform you of any associated adjustments, and seek your confirmation before proceeding.
6. Our Modification Authority
Minor Adjustments: We reserve the right to make minor changes to products. Substitutions may occur, particularly for seasonal or unavailable items. We’ll ensure that any substitutions maintain the same value and quality. Additionally, sundry items like vases, baskets, or pots may differ from those depicted.
7. Product Delivery – Refer to our Delivery Policy for complete terms.
Delivery Charges: Delivery costs are clearly stated on our website.
Timely Delivery: Goods will be delivered promptly in line with our Delivery Details.
Ownership Transfer: Products become your responsibility upon delivery or collection.
Ownership Acquisition: Ownership is transferred upon full payment.
Supply Suspension: Failure to pay may result in a suspension of supply and accrual of interest on outstanding payments.
On busy days if delivery is not completed on the selected date for any reason, it will be automatically rescheduled and delivered on the following day.
8. Your Termination Rights
Exercising Withdrawal Rights: Certain online purchases afford you a 14-day withdrawal period as per Maltese law. To exercise this right, please complete and return the form in Schedule 1 within the stipulated timeframe.
Exceptions to Withdrawal: Withdrawal rights do not apply to personalized goods, perishable items like natural flowers, or unsealed hygiene products.
Indefinite Subscription Cancellation: You may terminate indefinite subscriptions at your discretion, with applicable charges for cancellations made less than 7 days before scheduled deliveries.
Refund Procedure: Refunds, including delivery costs, will be processed within 30 days using the original payment method.
9. Our Termination Rights
Contract Termination: We retain the right to terminate the contract under various circumstances, including non-payment, failure to provide necessary information or access for service provision, or inability to facilitate product delivery.
10. Queries and Complaints
Compliance Commitment: We pledge to provide products in accordance with this contract and Maltese law.
11. Handling of Personal Data
Privacy Assurance: Your personal information will be handled as outlined in our Privacy Policy, in compliance with Maltese law.
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